Follow a group of trainee...
- Education Professionals
Meeting the parents of children with special educational needs can often involve dealing with complex issues and emotions.
This programme, focusing on a course run by Kent County Council, provides a range of practical advice to help develop the necessary communication skills.
Strategies including active listening, body language and handling objections are explained and demonstrated through role-play and are useful for all staff that have interaction with parents.
Part of the series: New Heads