Primary Special Needs - Communicating With Parents

Description

Meeting the parents of children with special educational needs can often involve dealing with complex issues and emotions.

This programme, focusing on a course run by Kent County Council, provides a range of practical advice to help develop the necessary communication skills.

Strategies including active listening, body language and handling objections are explained and demonstrated through role-play and are useful for all staff that have interaction with parents.

Part of the series: New Heads