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Jo Parry, presenter and deputy head teacher, speaks to a head teacher about dealing with difficult staff members.
Jo shares her experience and knowledge with Lois Whittaker, head teacher at one of Cumbria's top schools, Shap Endowed Church of England Primary.
Her tips include acknowledging the need to tackle problems, admitting to mistakes and learning from them, and best practice when dealing with difficult staff.
Jo concludes with some of her own tips on preparing for and conducting conversations with difficult staff.
Part of a series of 10 short videos offering tips on handling parents, managing staff and school trips.
Part of the series: Tips from the Top